Natcrest Holdings Company Ltd (trading as M-Penny) | Version 1.0
This CPA Reviewer Policy (“Policy”) governs the relationship between Natcrest Holdings Company Ltd, a company incorporated in Kenya, trading as M-Penny (“M-Penny”, “we”, “us”), and any qualified accountant who applies to or is onboarded to review tax filings allocated through the M-Penny platform (“Reviewing CPA”, “you”). By applying, accepting onboarding credentials, or signing in to the CPA portal, you confirm that you have read, understood and agree to be bound by this Policy.
Only accountants who are current members of the Institute of Certified Public Accountants of Kenya (ICPAK) in good standing may be onboarded. M-Penny verifies ICPAK membership before onboarding. Where membership is verified, the applicant is onboarded and issued credentials; where it cannot be confirmed, the application is held for manual review; where the applicant is not a member, the application is rejected. M-Penny may re-verify membership at any time and may suspend access if membership lapses.
The Reviewing CPA is an independent professional and an independent contractor. Nothing in this Policy creates employment, partnership, agency or joint venture. The Reviewing CPA exercises independent professional judgement and remains responsible for compliance with ICPAK standards, IESBA/ICPAK ethics, and all applicable law.
M-Penny allocates specific tax-filing review requests to an onboarded Reviewing CPA through the platform. Allocation is at M-Penny’s discretion and only to CPAs whose status is approved and active. Each allocation carries the business name, merchant number, tax head, amount and a point-in-time figures snapshot, together with M-Penny’s notes.
The Reviewing CPA does not deal with merchants directly. Allocations carry no merchant contact details, and the merchant is never given the Reviewing CPA’s contact details. The Reviewing CPA’s verdict and feedback are returned to M-Penny, which relays them to the merchant. The Reviewing CPA shall not solicit, contact or accept engagements directly from merchants introduced through the platform.
The Reviewing CPA reviews the allocated filing and records a verdict (for example, sufficient or insufficient) with professional feedback. The Reviewing CPA shall apply due care, competence and independence, shall not certify figures it has not satisfied itself upon, and shall disclose any conflict of interest and any limitation on the scope of its review.
Onboarding credentials are personal to the Reviewing CPA, must not be shared, and must be changed on first sign-in. Sign-in is protected by a second factor (an emailed one-time code). The Reviewing CPA is responsible for activity under its account and must notify M-Penny of any suspected compromise without undue delay.
Fees payable to the Reviewing CPA (if any) are as agreed with M-Penny in writing or through the platform. Unless otherwise agreed, review fees are settled by M-Penny; the Reviewing CPA shall not invoice or collect fees from merchants. The Reviewing CPA is responsible for its own taxes and, where required by law, M-Penny may deduct and remit withholding tax.
All information accessed through the platform — including business, filing and financial data, and M-Penny’s product, pricing and operational information — is confidential and is governed by the M-Penny CPA Non-Disclosure Agreement, which the Reviewing CPA accepts together with this Policy. These obligations survive termination.
Both parties shall comply with the Data Protection Act, 2019 (Kenya) and the requirements of the Office of the Data Protection Commissioner. The Reviewing CPA shall process any personal data only for the allocated review, keep it secure, not retain it beyond what is necessary, and notify M-Penny without undue delay of any actual or suspected breach.
The Reviewing CPA is responsible for its own professional opinions and advice and shall maintain professional indemnity cover appropriate to the work. To the maximum extent permitted by law, M-Penny is not liable for the Reviewing CPA’s professional conclusions. The Reviewing CPA shall indemnify M-Penny against any claim, loss or expense arising from its breach of this Policy, professional negligence or unlawful conduct.
M-Penny may suspend or terminate access — including where ICPAK membership lapses, on breach of this Policy, or on inactivity — with reasons. Either party may terminate on notice. Confidentiality, data-protection and indemnity obligations survive termination.
This Policy is governed by the laws of Kenya. The parties shall first attempt to resolve any dispute by good-faith negotiation, then by mediation, and failing that by arbitration in Nairobi under the Arbitration Act, 1995, or before the competent courts of Kenya.
By applying, accepting credentials, or signing in to the CPA portal, the Reviewing CPA confirms that it has read, understood and agreed to this Policy and the CPA Non-Disclosure Agreement, and that they are legally binding between the Reviewing CPA and Natcrest Holdings Company Ltd (trading as M-Penny).
Natcrest Holdings Company Ltd (trading as M-Penny) · Nairobi, Kenya · support@mpenny.ke