M-Penny Tax Filing Terms

The terms on which M-Penny (a trading style of Natcrest Holdings Company Ltd) prepares and submits KRA returns for a merchant.

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In short: M-Penny files your returns using only the data you submit. You are responsible for that data being true and complete. M-Penny is not responsible for the accuracy of your underlying records, and its obligations for a filing are deemed settled 30 days after filing unless you raise a concern in writing within that window.

1. Scope of service

M-Penny — directly or through independent Certified Public Accountants (CPAs) in its network — prepares and submits your tax returns to the Kenya Revenue Authority (KRA) based solely on the books, records, figures and documents you submit through the M-Penny platform.

2. Your data, your responsibility

  1. You are solely responsible for the accuracy, completeness, legality and truthfulness of every record, figure and document you submit.
  2. You warrant that the data you submit is true, complete and not misleading, that it reflects your actual transactions, and that you are authorised to file the relevant return.
  3. M-Penny does not audit, verify or independently confirm your underlying transactions and relies entirely on what you submit.

3. M-Penny's role

M-Penny's role is limited to preparing and submitting the return from the submitted data. You remain the taxpayer of record and remain responsible for the return and for your tax affairs. This is a preparation-and-submission service, not personalised tax or legal advice.

4. 30-day concern window & deemed settlement

After a return is filed, you have thirty (30) days to raise any concern about that filing in writing to M-Penny (support@mpenny.ke). If no concern is raised within 30 days, the filing is deemed accepted and correct as filed, and M-Penny's obligations in respect of that filing are deemed fully discharged and settled.

5. Limitation of liability

  1. M-Penny is not liable for any penalty, interest, assessment, loss or claim arising from inaccurate, incomplete, concealed or falsified data you submit, from your late submission of data, or from any KRA decision.
  2. To the maximum extent permitted by law, M-Penny's total aggregate liability for a filing is limited to the fee you paid for that filing.
  3. M-Penny is not liable for indirect, consequential or reputational loss.

6. Indemnity

You indemnify and hold harmless M-Penny, Natcrest Holdings Company Ltd and its network CPAs against any claim, penalty, cost or liability arising from the data you submit or from your acts or omissions.

7. Independent professionals

Where a filing is prepared or reviewed by an independent CPA in M-Penny's network, that professional acts on the submitted data. M-Penny facilitates and coordinates the engagement; the professional relationship and any professional opinion are between you and the professional.

8. Confidentiality & data protection

Your records are handled confidentially and processed under the Data Protection Act, 2019 for the purpose of preparing and submitting your returns.

These terms are a draft pending review by a Kenyan advocate before execution. By ticking acceptance in the M-Penny app you confirm you have read and agree to them for the relevant filing. © Natcrest Holdings Company Ltd.